Procedures

Order online at Studio Snowpuppe


You can make a selection of the products by clicking on the button 'Webshop' in the menu on the top left. After that you can chose a product category (for example Chestnut lamp).
On the category product list, you can chose the product you like. Then you will get to the product page, where you can chose custom options if possible. After you are done on this page, you will need to click the button 'add to cart' to continue. You will go to your shopping cart. On this page you can click the button 'proceed to checkout' to finish your order.
There you can chose between 3 payment options:

1. iDEAL
With IDEAL you can use a trusted, safe and easy method to pay online. IDEAL is only for customers who have a Dutch bank account. IDEAL directly links you to your online bank account software for your online purchase.

2. Paypal:
With Paypal you can easily pay with you credit card. It is very safe and simple. On your Paypal account all data will be safely secured and your payment is free of charge. 

3. Creditcard:
You can also use Paypal to pay with your credit card. 

4. Bank transfer:
If you prefer to pay offline you can do a bank transfer to our bank account. We will send your order after we have received your payment.
Additional costs for payments from abroad are on the account of the buyer. 


Status of your order

After placing an order, you will automatically receive an email confirmation with a list of the ordered products. 
If you made an account on our website, you can also log in to your account to see any status updates.
We also send you an email with shipping information, including tracking code, at the moment that we ship your order. 


Change your order

While making your order you can always change or add products. If the order has been placed, then you can only change your order by sending us an email or calling us.
You can call us at 0031 (0) 647760630 or email us at info@studiosnowpuppe.nl 
 
 

Cancel your order

You can cancel an order within 1 working dat by sending us an email with title 'cancel order' and your order number. Or give us a call.
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